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Comms App not Converting Audio
In order for the communications application (i.e., VOIP dialer, VOIP softphone, or video conferencing software) to convert the audio, ensure that the comms app has the Virtual Mic (Tomato.ai) selected, to convert the voice, and the Virtual Speakers (Tomato.ai) selected, to avoid an echo.
If your comms app’s Settings is not displaying the Virtual Mic (Tomato.ai) in the Microphones dropdown, or Virtual Speakers (Tomato.ai) in the Speakers dropdown, then there are various possible causes shown below, each with their own solution.
Cause 1: PC App Not Running Properly
The Tomato.ai PC App is not running, or it is running, but you do not have the service turned on in the PC App, or it is running but unable to connect to the service.
Solution 1: Rerun the PC App
- See if the PC App is running by clicking on the up arrow in your system tray and seeing if the Tomato.ai (Beta) icon is there. If it is not there, double-click on the Tomato.ai (Beta) icon on your desktop or restart your computer, which will automatically start the Tomato.ai PC App.
- Once the PC App is running, open it in the system tray by clicking on the Tomato.ai (Beta) icon there, then check if either the Soften Accent & Denoise or Denoise Only options are turned on and if there are 4 green bars at the top of the screen.
- If you cannot get the 4 green bars to turn on, or stay on, share your log file.
Cause 2: Devices Need To Be Default Option
In order for the Virtual Mic (Tomato.ai) or Virtual Speakers (Tomato.ai) to be listed in the comms app (e.g. VOIP dialer/softphone, or conferencing app), these virtual devices need to be made the default option.
Solution 2: Set Virtual Devices as the Default Option
- Search for Control Panel in the Windows Search Bar
- Select Hardware & Sounds and then Sounds
- Under the Playback menu select Virtual Speakers (Tomato.ai) and underneath click Set Default
- Under the Recording menu select Virtual Mic (Tomato.ai) and underneath click Set Default
Cause 3: PC App Not Installed Properly
During the Tomato.ai PC App installation, the previous installation did not uninstall properly.
Solution 3: Uninstall and Reinstall the PC App
Uninstall the Tomato.ai PC App (see uninstall instructions), then install the PC App again (see install instructions), and then restart your computer.