Tomato.ai softens multiple types of accents
As agents speak with an Indian, Filipino, or other accents, customers hear them pronouncing words more like native speakers. This improves intelligibility and reduces customer frustration. Compared to accent training, the AI voice filter produces better results, faster.
Learn moreOriginal
-
India
-
Philippines
-
Haiti
-
Pakistan
Enhanced
Benefits
-
Improve CSAT
Enhancing the intelligibility of offshore agents in real time, using a speech filter, results in a better overall customer experience
-
Reduce agent churn
Lowering the abuse offshore agents encounter, due to their accent, improves the likelihood agents will stay on the job
-
Boost savings & sales
Improving the offshore customer experience makes it possible to offshore more, saving on costs. Plus it increases sales metrics
-
Hire more offshore agents
Improving the intelligibility of agents using a voice filter makes it possible to hire candidates that otherwise would not be hireable
Michael Thomas
CEO
“Excited to have Tomato.ai reduce our offshore agent costs by overcoming Mother Tongue Language (MTL) limitations, and massively growing the pool of candidates we can hire.”
Clem Bason
GM, Travel
“We are excited to deploy Tomato.ai in the Philippines, as it will significantly improve intelligibility resulting in higher customer satisfaction, reduced cost, and better sales conversion.”
Amir Erez
CEO
“Tomato.ai’s accent softening solution is sure to boost trust, improve close rates, and drive higher revenues for our agents who call US customers to collect on past-due accounts.”
Ali Mustafa
CMO
“The accent softening from Tomato.ai is phenomenal. It makes an offshore call center like ours much more attractive to new accounts considering offshoring.”
-
Clearer Pronunciation
-
Noise Cancellation
-
Improve Voice Quality
-
Preserve Voices
Clearer Pronunciation
Tomato.ai softens the accent of agents in real-time as they speak. The solution works for heavily and lightly accented agents. The accent heard by customers is set based on their geography.
Noise Cancellation
Tomato.ai removes background noises that are common on sales and support calls. Noise removal covers work from home noises like kids or pets, and call center noises like other agents in the background.
Improve Voice Quality
Tomato.ai clears up the voice of an agent. If the agent is hard to hear, or breathy, or choppy, the solution using AI enhances the voice. Customers then are less annoyed by such issues, which are common on calls.
Preserve Voices
Tomato.ai softens the accent while preserving the voice and rhythm of the speaker. So agents still sound like themselves but it’s as if they took classes to reduce the level of accent that they have.
Supported by leading investors
Close the offshore gap
Go far and wide offshoring while preserving a more native speaking style for agents.
Popular Blog Posts
5 Ways Accent Translation Improves Customer Service in Call Centers
Accent translation improves call center customer service by removing language barriers that often result in misunderstandings & less efficient conversations.
The Top 10 British Regional Accents
A recently released survey found the UK’s most attractive accents. Here are the results.
The Top 10 Accents Liked by Americans
Learn about the top accents which Americans find favorable, and why they like those accents
Where Accents Come From and Why They Exist
Learn about the origin of accents, how they change over time as people migrate, and the effect on economic opportunities individuals might have.
How to Land a Call Center Job in India
Serving as a call center agent requires a specific set of skills & certain personality traits. Here’s what you need to know to land a call center job in India.
Soften Accents Now
Boost offshoring customer satisfaction and close rates by making agents more intelligible and credible
