AI Accent Solutions for BPO Call Centers

Supported by leading investors

Boost Customer Satisfaction

Enhancing offshore agent intelligible improves CSAT. With improved CX offshore call centers can be sure to get more call volume from existing and new customers.

Estimate your ROI

Expand Offshore Hiring Pool

Offshore call centers have a hard time finding enough talent in market. By using an AI voice filter to soften accents of candidates they can massively scale hiring in existing markets, and in new ones

Improve sales metrics

When outbound sales agents speak more clearly, and pronounce words the way customers are used to, they are able to improve results, increasing revenue, close rates, and qualification rates.

Clearer Pronunciation

Tomato.ai softens the accent of agents in real-time as they speak. The solution works for heavily and lightly accented agents. The accent heard by customers is set based on their geography.

Improve Voice Quality

Tomato.ai clears up the voice of an agent. If the agent is hard to hear, or breathy, or choppy, the solution using AI enhances the voice. Customers then are less annoyed by such issues, which are common on calls.

Noise Cancellation

Tomato.ai removes background noises that are common on sales and support calls. Noise removal covers work from home noises like kids or pets, and call center noises like other agents in the background.

Preserve Voices

Tomato.ai softens the accent while preserving the voice and rhythm of the speaker. So agents still sound like themselves but it’s as if they took classes to reduce the level of accent that they have.