5 Reasons BPOs Adopting Voice GenAI will Win
Learn why offshore BPOs that enhance agents’ voices will have a competitive advantage
Author: Ofer Ronen
Learn how accent discrimination in customer service can influence judgments, perceptions, and actions of callers
Learn about the results of a study that ranked accents which Americans find most challenging to follow
Learn about how accents develop, and how positive versus negative biases towards certain accents affect interactions
Learn about the top accents which Americans find favorable, and why they like those accents
Learn how accents affect comprehension, trust, and efficiency in call centers, backed by compelling research
Learn about crucial factors to consider before choosing a voice generator, wether it is for offline use cases like content, or real-time use cases like calls.
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Learn why offshore BPOs that enhance agents’ voices will have a competitive advantage
With the rise of powerful bots, like ChatGPT, are human phone agents at risk?
Common ways call centers prioritize which solutions to implement next
The first company developing real-time accent softening that retains a person’s voice