AI accent softening for clearer agent calls

AI-powered voice filter clarifies offshore agent voices as they speak, resulting in improved CSAT and sales metrics.

Examples

Tomato.ai softens multiple types of accents

As agents speak with an Indian, Filipino, or other accents, customers hear them pronouncing words more like native speakers. This improves intelligibility and reduces customer frustration. Compared to accent training, the AI voice filter produces better results, faster.

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Original

India
Philippines
Haiti
Pakistan

Enhanced

Benefits

Improve CSAT
Enhancing the intelligibility of offshore agents in real time, using a speech filter, results in a better overall customer experience
Reduce agent churn
Lowering the abuse offshore agents encounter, due to their accent, improves the likelihood agents will stay on the job
Boost savings & sales
Improving the offshore customer experience makes it possible to offshore more, saving on costs. Plus it increases sales metrics
Hire more offshore agents
Improving the intelligibility of agents using a voice filter makes it possible to hire candidates that otherwise would not be hireable

Michael Thomas

CEO

“Excited to have Tomato.ai reduce our offshore agent costs by overcoming Mother Tongue Language (MTL) limitations, and massively growing the pool of candidates we can hire.”

Clem Bason

GM, Travel

“We are excited to deploy Tomato.ai in the Philippines, as it will significantly improve intelligibility resulting in higher customer satisfaction, reduced cost, and better sales conversion.”

Amir Erez

CEO

“Tomato.ai’s accent softening solution is sure to boost trust, improve close rates, and drive higher revenues for our agents who call US customers to collect on past-due accounts.”

Ali Mustafa

CMO

“The accent softening from Tomato.ai is phenomenal. It makes an offshore call center like ours much more attractive to new accounts considering offshoring.”

Clearer Pronunciation

Tomato.ai softens the accent of agents in real-time as they speak. The solution works for heavily and lightly accented agents. The accent heard by customers is set based on their geography.

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Noise Cancellation

Tomato.ai removes background noises that are common on sales and support calls. Noise removal covers work from home noises like kids or pets, and call center noises like other agents in the background.

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Improve Voice Quality

Tomato.ai clears up the voice of an agent. If the agent is hard to hear, or breathy, or choppy, the solution using AI enhances the voice. Customers then are less annoyed by such issues, which are common on calls.

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Preserve Voices

Tomato.ai softens the accent while preserving the voice and rhythm of the speaker. So agents still sound like themselves but it’s as if they took classes to reduce the level of accent that they have.

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