For millions of customer service agents, background noise and accent clarity remain major barriers to delivering great support. At Tomato.ai, we believe the voice should never be a barrier to connection. That’s why we’re thrilled to be partnering with TELUS Digital to bring real-time speech enhancement to their call center operations — helping agents sound clear and confident on every call.
Clarity at the Core of CX
In the high-stakes world of customer experience, every second matters. Delays, repeats, and misunderstandings — often due to poor call audio — can erode trust and drive up call handle time. TELUS Digital, known for its innovation in CX, recognized an opportunity to address these friction points head-on.
By integrating Tomato.ai’s real-time voice AI into their call center platform, TELUS Digital agents are now equipped with a layer of voice clarity technology that reduces background noise and softens strong accents, without any manual effort required.
“We are constantly looking for ways to enhance both the agent and customer experience in our call centres. By integrating AI speech enhancement technology, we’re helping to remove communication barriers and ensure that every interaction is clear, efficient, and human.”
— Lee Attwater, Director of Innovation, TELUS Digital
What the Partnership Delivers
Together, TELUS Digital and Tomato.ai are setting a new bar for voice interactions. Key benefits include:
- Improved intelligibility: Agents are easier to understand, especially for North American customers
- Reduced agent repetition: Fewer “sorry, can you repeat that?” moments mean faster, smoother calls
- Higher customer satisfaction: Clearer calls = better experiences and outcomes
- Enhanced accessibility: Customers with hearing challenges benefit from more intelligible speech
As highlighted in the TELUS Digital announcement, the partnership with Tomato.ai introduces real‑time AI‑powered speech enhancement in contact centers, softening accents while preserving each agent’s unique voice identity, in order to elevate customer satisfaction and first‑call resolution rates.
AI-Powered Clarity, Built for Humans
What makes Tomato.ai different? Our AI is purpose-built for real-time speech enhancement in human conversations, not just noise cancellation, but clarity enhancement. That includes accent softening, a breakthrough feature that helps global agents sound more intelligible without changing their identity.
The technology is lightweight, fast, and secure, and it works across a wide range of call center platforms.
Framework call center leaders can use to prioritize which AI solutions to implement first
Prioritizing Call Center AI Solutions
Looking Ahead
This partnership is just the beginning. At Tomato.ai, we’re committed to helping global call centers unlock clearer, more human conversations. Whether you’re supporting millions of customers or scaling a BPO operation, we believe that how your team sounds is just as important as what they say.
Want to hear the difference?
Book a demo to experience Tomato.ai’s speech enhancement live — and see how we’re helping agents sound their best, wherever they are.