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Accent Softening (Beta)

Soften accents in realtime to improve offshore CX

Accent Softening reduces accents heard by customers speaking to offshore agents, improving trust and intelligibility, which boosts results

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Benefits

BPO Call Centers

  • Boost sales and support metrics required by customers
  • Win new business by having an edge over competitors, improving quality and price
  • Improve hiring by making accented candidates available for hire

Enterprise Call Centers

  • Improve customer satisfaction with offshore agents
  • Reduce costs by moving call volume offshore, and lowering onshore transfers
  • Increase offshore sales by improving trust and intelligibility
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How It Works

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Installs in minutes on a PC

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Soften accent while keeping or changing the voice

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Low sub-second latency

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Compatible with any VOIP provider

  • Genesys Logo for Cloud-Based Customer Experience and Contact Center Solutions
  • Avaya Logo for Advanced Communication and Collaboration Solutions
  • Cisco Logo for Networking Solutions and Reliable Communication Technologies
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Works with any meeting app

  • Zoom Logo for High-Quality Video Conferencing and Virtual Meetings
  • Microsoft Teams Icon for Efficient Team Collaboration and Communication
  • Google Meet Icon for Seamless Video Conferencing and Communication
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Works on low end PCs

4th Gen Intel Core i5 2GHz, 8GB, Windows 10/11
How Accent Softening Works - Techniques for Clearer Communication

Track Agent Usage

Tracking Agent Usage for Optimizing Performance and Efficiency
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Soften Accents Now

Boost offshoring customer satisfaction and close rates by making agents more intelligible and credible

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