Top Indian Accents to Know

Top Indian Accents to Know

In India, there are nearly two dozen different official languages, more than 100 languages, and hundreds of mother tongues. Start with these 6 Indian accents.

Author: Ofer Ronen

Author: Chad Oda (8)

Genesys Exec Shares Impact of AI on Call Centers

Genesys Exec Shares Impact of AI on Call Centers

Author: Chad Oda

Interview with Ram Sundaram, Director of AI Development at Genesys: Exploring the Hype and Technology Driving Call Center AI

Pioneering AI Speech Models For The Call Center

Pioneering AI Speech Models For The Call Center

Author: Chad Oda

Interview with James Fan, CTO of Tomato.ai and ex-Google Cloud Speech Lead, discussing the future of AI models in the call center

Pragmatic Strategies For High Performing Call Centers

Pragmatic Strategies For High Performing Call Centers

Author: Chad Oda

Interview with Dave D'Arcy, 30+ year call center expert who has consulted RingCentral, Vodafone, Vonage, and Sky on accelerating call center performance

How To Leverage AI to Improve Agent Experiences

How To Leverage AI to Improve Agent Experiences

Author: Chad Oda

Discussion with Nerys Corfield, call center consultant at Sky, Vodafone, and others, on how call centers can drive better customer outcomes

Next Generation Call Center AI

Next Generation Call Center AI

Author: Chad Oda

Discussion with Ping Wu, the Cresta CEO, on How AI is Reshaping Customer Service

How Enterprises Implement AI in Call Centers

How Enterprises Implement AI in Call Centers

Author: Chad Oda

Discussion with Mark McKercher, ex-Head of Roku CX, on Leveraging AI to simplify workflows, enhance agent skills, and drive customer loyalty

The Impact of AI on the BPO Call Center Industry

The Impact of AI on the BPO Call Center Industry

Author: Chad Oda

Discussion with Jim Radzicki, Former CTO of Telus International on How BPOs are Leveraging AI in the Call Center

How BPOs Should Prioritize Call Center AI Solutions

How BPOs Should Prioritize Call Center AI Solutions

Author: Chad Oda

Discussion with Ofer Ronen, CEO of Tomato.ai on how BPOs can strategically leverage AI in their call centers