Category: AI innovations (12)

Interview with Ram Sundaram, Director of AI Development at Genesys: Exploring the Hype and Technology Driving Call Center AI

Interview with James Fan, CTO of Tomato.ai and ex-Google Cloud Speech Lead, discussing the future of AI models in the call center

Non-native English speakers can be at a disadvantage when communicating their thoughts, concerns and ideas in business settings. Learn how AI can help.

Addressing AI privacy concerns is an ethical consideration. Learn how to respect both the privacy & dignity of individuals when designing an AI algorithm.

Discussion with Ping Wu, the Cresta CEO, on How AI is Reshaping Customer Service

AI is reshaping the technological landscape at speeds previously unthinkable. Learn how it's happening and how to prepare.

Stereotyping can lead to prejudice & discrimination, particularly in remote services. Here's why it happens & how AI can level the playing field.

Discussion with Mark McKercher, ex-Head of Roku CX, on Leveraging AI to simplify workflows, enhance agent skills, and drive customer loyalty

Discussion with Jim Radzicki, Former CTO of Telus International on How BPOs are Leveraging AI in the Call Center

Discussion with Ofer Ronen, CEO of Tomato.ai on how BPOs can strategically leverage AI in their call centers

Learn about crucial factors to consider before choosing a voice generator, wether it is for offline use cases like content, or real-time use cases like calls.

Learn why offshore BPOs that enhance agents’ voices will have a competitive advantage