Avaya VP Shares Top Priorities for Call Center Execs
Interview with Asli Uysal, VP of Enterprise Transformational Accounts at Avaya: AI, Creativity, and Customer Experience in the Call Center Industry
Author: Chad Oda
How long does a typical call with an agent last? Learn how to lower your average handling time and drive more revenue.
Call center agents play a key role in customer experiences. Learn the important skills every successful agent must have.
Canada has a wide variety of accents, reflecting the country's diversity in both geography & population. Learn more about these regional accents and what makes them unique.
Call center work can be a good source of income for people suited to the job. Here’s how to land a call center job in the Philippines.
A recently released survey found the UK’s most attractive accents. Here are the results.
Some accents are often associated with greater refinement, sophistication & intelligence than others. Let's look at those languages and why this is the case.
Interview with Dave D'Arcy, 30+ year call center expert who has consulted RingCentral, Vodafone, Vonage, and Sky on accelerating call center performance
Serving as a call center agent requires a specific set of skills & certain personality traits. Here’s what you need to know to land a call center job in India.
Several factors contribute to the high turnover in Indian call centers. Let's analyze these challenges and how call centers can overcome them.
Discussion with Nerys Corfield, call center consultant at Sky, Vodafone, and others, on how call centers can drive better customer outcomes
Tomato.ai's call center noise cancellation helps to remove noises traditional approaches fail to handle well, like other agents speaking. Learn how to improve call center outcomes, customer satisfaction and loyalty.
Learn about the origin of accents, how they change over time as people migrate, and the effect on economic opportunities individuals might have.
With the continued growth of offshore call centers there are significant challenges hiring and retaining agents. Learn about strategies that help call centers address such issues head on.
Learn how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry.
Learn how accent discrimination in customer service can influence judgments, perceptions, and actions of callers
Learn about the results of a study that ranked accents which Americans find most challenging to follow
Learn about how accents develop, and how positive versus negative biases towards certain accents affect interactions
Learn about the top accents which Americans find favorable, and why they like those accents
Learn how accents affect comprehension, trust, and efficiency in call centers, backed by compelling research
With the rise of powerful bots, like ChatGPT, are human phone agents at risk?
Common ways call centers prioritize which solutions to implement next