Noise cancellation in remote call centers is essential. Otherwise, background noise can negatively affect agents’ ability to hear and communicate clearly, which ultimately affects the bottom line. Other industries could use noise cancellation as well, and some are already beginning to incorporate the technology to improve service and other areas. Let’s look at the top five industries that need noise cancellation in 2025.
Noise Cancellation and Call Centers
The technology is having an upending impact on the call center industry, and it’s expected that more industries will take note. After all, some 68% of contact centers reported in a survey in a UK Contact Centre report that excessive noise is a primary concern.
For one, noise cancellation offers clearer communication, resulting in fewer misunderstandings and higher customer satisfaction. Another benefit is improved productivity due to shorter calls, sharper agent focus, and reduced error rates.
Noise cancellation can also enhance the company’s professionalism. The more interactions with representatives the customer perceives as “professional,” the better the company’s brand image.
Noise reduction solutions can also improve agents’ wellbeing, which can result in lower agent stress, higher retention, and improved job satisfaction. Then there are operational cost savings arising, as the need for soundproofing, information technology, and personnel training are reduced.
Framework call center leaders can use to prioritize which AI solutions to implement first
Prioritizing Call Center AI Solutions
Noise Cancellation and Other Industries
Other industries can benefit from noise cancellation as well. Let’s look specifically at business process outsourcing (BPO), online education, finance, remote IT support, and sales teams.
Business Process Outsourcing
As with call centers, noise cancelling technology offers BPO centers communication clarity, resulting in fewer misunderstandings and better customer satisfaction. It also offers improved metrics, including first-call resolution, AHT, and CSAT. Further, noise cancellation improves agents’ overall wellbeing, retention, and productivity due to less stress and improved focus.
Also, noise cancellation can offer consistent call quality from any location. There’s also the benefit of improved operational efficiency deriving from faster resolutions, improved quality control, and fewer errors. Another plus is scalability and security through easy integration and privacy-first processing.
Online Education and Virtual Classrooms
As online learning becomes more mainstream, educators and students increasingly face communication challenges caused by background noise and poor audio quality — especially in home environments. That’s where noise cancellation can make a significant difference.
Noise-canceling technology ensures that teachers are heard clearly, even if they’re teaching from a noisy household or shared workspace. Students also benefit from cleaner audio, which helps them stay engaged and focused during lessons. This results in fewer miscommunications, better retention, and improved learning outcomes.
In addition to academic clarity, noise cancellation supports a more professional and polished teaching environment. Teachers come across as more confident and credible, while students are less likely to experience frustration or fatigue caused by unclear audio.
Tomato.ai’s solution is particularly well-suited for online education platforms. It reduces background distractions for both educators and learners, whether they’re participating in one-on-one tutoring or group classes. The result is a smoother, more immersive educational experience — and one that keeps learners coming back.
Finance
There also are ways that noise-canceling technology is increasingly helping the finance industry by improving communication, productivity, compliance, and decision making. Communication improves through clearer calls and fewer misunderstandings. Better compliance is a benefit of noise cancellation as well, since the technology supports privacy and regulatory requirements.
What’s more, noise cancellation improves productivity, as finance professionals can focus better during phone calls and data-sensitive conversations, resulting in fewer errors and improved efficiency. Plus, customers are happier, and clearer audio yields reduced variability and ultimately supports data-driven decision making.
Remote IT Support
If an IT professional is needed to provide technical assistance and resolve computer issues, they need no unnecessary distractions in either home or public environments. That’s why microphone input suppresses agent-side background noise, resulting in clearer voice transmissions. Meanwhile, customer audio output filters noise from the customer’s environment, making customers easier to understand.
Also, software integration results in real-time AI noise cancellation reduction in communication platforms, yielding consistent call quality. Further, noise-canceling technology reduces agent stress and distractions, resulting in higher efficiency. The customer benefits too, as interactions are deemed smoother, more professional, and frustration-free. In turn, customers are more loyal and satisfied.
This isn’t just anecdotal. Research published in the Journal of Environmental Psychology found that exposure to acoustic distractions in open environments can lead to a 15% decline in cognitive performance, along with higher levels of mental fatigue and stress. These findings underscore how even low-level noise can impair focus and contribute to burnout — making real-time noise cancellation an essential tool for maintaining agent productivity and wellbeing.
Sales Teams
By integrating noise cancellation technology, sales teams can markedly improve communication, customer relationships, and productivity, regardless of how and where they work.The technology can ensure that, during calls, only the sales agent’s voice is transmitted clearly, leading to fewer misunderstandings, mitigating the need for repetition, and allowing sales discussions to flow smoothly. Also, minimal distractions help sales professionals keep their concentration during calls, resulting in improved productivity and more effective communication.
The absence of background noise also lowers fatigue and stress levels, which improves overall job satisfaction and supports longer, more-focussed work periods. For their part, customers benefit from more-professional and clearer interactions, which can improve satisfaction and trust in the sales process. They also benefit from better first-contact resolution.
In addition, noise cancellation supports remote and hybrid work and allows for more productive training sessions and team meetings.
The Tomato.ai Noise Cancellation Solution
As you can see, a noise cancellation solution is increasingly needed in a number of industries. It continues to be crucial in call centers, where noises can be annoying and distracting. The problem is compounded by the fact that many offshore call center representatives have accents that can make them difficult to understand.
That’s where our solution comes in.
Tomato.ai employs cutting-edge generative AI technology to generate someone’s voice without any of the sounds around them. Whether the noise is other loud music, other speakers, pets, kids, or something else, our de-noising solution has been shown to de-noise better than other popular solutions.
Our system removes noises on both sides of a call — the caller’s and the agent’s. It installs quickly on a PC and works with any VOIP provider and meeting app with nearly no added latency.
This transformative de-noising technology is in addition to our revolutionary solution that modifies agents’ accents, making them sound more like the listener, while retaining some elements of each agent’s original accent.
Together, Tomato.ai can improve the agent and customer experience, leading to better-performing call centers. Experience crystal clear communication for yourself. Request a demo today.