In the age of automation, digital-first CX, and AI-everywhere strategies, one channel continues to carry outsized weight: the voice.
That’s because every call — whether it’s a complaint, a question, or a crisis — is a moment of human connection. But when that moment is marred by noise, misunderstanding, or accent bias, your customer experience suffers.
As the industry converges at Customer Contact Week (CCW) in Las Vegas this June, Tomato.ai is spotlighting a new approach to voice — one that’s inclusive, real-time, and built for the modern contact center.
80% of CCW Attendees Are Decision Makers Hungry for Innovation
The 2025 CCW Attendee Snapshot reveals that:
- 78% of attending organizations are planning to outsource or evolve their contact center strategy this year….
- Voice is a primary channel of interaction for many of the top brands present, from Amazon and AT&T to Capital One, Delta, and Hilton….
- Hundreds of companies in attendance report over 1 million annual call volumes, underscoring the scale — and stakes — of getting voice right….
- Notably, many companies still haven’t found the right tech partner, signaling a deep opportunity for voice-focused transformation….
Why Voice Still Breaks CX — And How We Fix It
At Tomato.ai, we believe that clarity and understanding are fundamental to great service — and great business.
Our Accent Softening AI solution operates in real time to subtly reduce the accent heard on calls without requiring agents to suppress their identity. The result?
- Improved comprehension on both sides of the call
- Faster resolution and fewer escalations
- Agents who feel more confident and less stressed
It’s a scalable, ethical, and inclusive way to address one of the oldest problems in the contact center.
Join Us at CCW! Visit Booth #1403 for Demos
Where: Booth #1403, between the two halls
When: June 11–12, 2025 | Caesars Forum, Las Vegas
What: A demo of Accent Softening in action
See how our AI enhances global voice interactions instantly — removing business friction instantly..
You’re Invited: Exclusive Executive Dinner on AI in CX
If you’re a call center executive, we’re hosting an invite-only dinner at one of Vegas’ best:
Venue: CUT by Wolfgang Puck
When: During CCW — exact date/time upon RSVP
Hosted by:
- Ofer Ronen, CEO of Tomato.ai and former Head of Contact Center AI at Google
- Chad Oda, GTM lead and AI thought leader
This is your chance to join other senior leaders for a private discussion on how AI is transforming agent performance, customer empathy, and operational strategy.
Request to Join the Dinner Now — seating is extremely limited.
Let’s Rethink the Voice Channel Together
The future of CX isn’t just digital. It’s audible.
Let’s make sure it’s heard — clearly, fairly, and powerfully.
Stop by Booth #1403, meet our team, and discover how voice intelligence is becoming the next frontier of customer success.