Accent Softening

Tomato.ai’s Accent Softening (Beta) is an AI-powered solution designed to enhance customer experiences with offshore call centers by reducing the level of agents’ accents in real-time. This technology improves trust and intelligibility during customer interactions, leading to better sales and support metrics.

Key Benefits

For BPO Call Centers:

• Enhances sales and support performance.
• Provides a competitive advantage by improving service quality and pricing.
• Expands offshore hiring opportunities by accommodating accented candidates.

For Enterprise Call Centers:

• Increases customer satisfaction with offshore agents.
• Reduces operational costs by enabling more call volume to be handled offshore and decreasing the need for onshore transfers.
• Boosts offshore sales through improved communication clarity.

Key Features

• Quick Installation: Quick installation on PCs.
• Real-Time Modification: Real-time accent modification.
• Voice Customization: Preserve or alter the agent’s voice as needed.
• Low Latency: Minimal split-second latency, ensuring seamless conversations.
• VoIP Compatibility: Compatibility with any VoIP provider and meeting applications.
• Efficient on Low-End PCs: Operates efficiently on low-end PCs (minimum 4th Gen Intel Core i5 2GHz or AMD FX Series 2GHz, 8GB RAM, Windows 10/11).

View Demo

By implementing this accent softening technology, call centers can enhance agent intelligibility and credibility, leading to improved customer satisfaction and higher conversion rates.