Comms App not Showing Virtual Mic

If your communications app’s Settings is not displaying the Virtual Mic (Tomato.ai) in the Microphones dropdown, or Virtual Speakers (Tomato.ai) in the Speakers dropdown, then there are two possible causes shown below, each with their own solution.

Cause 1: PC App Not Running Properly

The Tomato.ai PC App is not running, or it is running, but you do not have the service turned on in the PC App, or it is running but unable to connect to the service.

Solution 1: Rerun the PC App

1. See if the PC App is running by clicking on the up arrow in your system tray and seeing if the “Tomato.ai (Beta)” icon is there. If it is not there, double-click on the “Tomato.ai (Beta)” icon on your desktop, or restart your computer, which will automatically start the Tomato.ai PC App.
2. Once the PC App is running, open it in the system tray by clicking on the “Tomato.ai (Beta)” icon there, then check if either the “Accent Softening & Denoising” or “Denoising” options are turned on and if there are 4 green bars at the top of the screen.
3. If you cannot get the 4 green bars to turn on, or stay on, share your log file.

Cause 2: PC App Not Installed Properly

During the Tomato.ai PC App installation, the previous installation did not uninstall properly.

Solution 2: Uninstall and Reinstall the PC App

Uninstall the Tomato.ai PC App (see uninstall instructions), then install the PC App again (see install instructions), and then restart your computer.