Extremely noisy, call centers are notoriously boisterous environments in which it can be a challenge to hear or be heard clearly. For this reason, agents commonly use noise canceling headsets to keep background noise at bay. With that in mind, here’s what to look for in the best noise-canceling headsets for call center agents, along with a selection of the top-ranked models.
What are Headsets?
Headsets permit users to communicate with others and listen to audio while keeping their hands free. In other words, the device lets you, using a combination of earphones (or speakers) and a mic, listen to audio and communicate with others.
The equipment is used in a variety of ways, including in gaming and videoconferencing. The sets also let call center agents speak with callers while typing info into their computer.
How Do Headsets Work?
Generally, headsets convert electrical signals into sound waves that are heard via the earphones. The mic picks up the wearer’s voice and changes it into electrical signals that are transmittable to the recipient.
Attributes of Top-Ranked Headsets
Beyond all-important active and passive noise-canceling technology, there are certain features and characteristics that are common to top-ranked headsets. Those include:
Lightweight comfort
All-day comfort is a necessity, particularly for those who wear the devices for work or extended periods.
Fast and easy setup
You should be able to connect your wireless headset in minutes via Bluetooth or USB.
Platform compatibility
Your equipment should work with all leading meeting platforms.
Easy portability
Your headset should be easily foldable and toted, preferably in its own pouch.
Quality speakers
You should be able to clearly hear every word of every conversation.
Sufficient range
Your device’s wireless range should allow for freedom of movement.
Long battery life
You shouldn’t have to worry about your power going out, a condition also known as range anxiety, during a conversation or meeting.
Touch controls
For better and simpler device control, you should be able to quickly and seamlessly answer phone calls and more,
Integrated “busy” lights
These are designed to minimize interruptions by colleagues.
Easy earcup controls
Your device should have conveniently located earcup controls for answering as well as ending calls.
Top-Ranked Headset Models
According to the product testers at CNET, here are the best headsets available for 2025 at a variety of price points.
Jabra Evolve2 65 Flex
In addition to active noise cancellation, this Bluetooth headset features a cushioned headband filled with super-soft foam for comfy all-day wear. It also offers flexible rotating earcups without that clamping feeling. The easily and swiftly foldable device also allows you to quickly connect your headphones to online meetings. What’s more, 28mm custom-size speakers offer excellent sound quality.
Logitech Zone Wireless 2
This device provides wireless connectivity with Bluetooth technology and a wireless range of up to 164 feet. For rich sound quality, it also features a wide frequency response from 20 Hz to 20 kHz. In addition, the set’s over-the-head design is conducive to comfortable extended wear. For clear voice capture, the headset is equipped with an omni-directional MEMS technology microphone.
Poly Voyager Focus 2 UC
This headset offers 19 hours of wireless talk time and smart sensors for answering and muting calls. And no matter which side the headset is worn on, the device’s intelligent microphone boon automatically maintains right and left audio. Further, the headset can work with your PC or mobile phone, and smart sensors alert you when you’re speaking while muted. An on-ear indicator flashes a light when you’re on a call so that colleagues know not to distract you.
Cyber Acoustics Essential Bluetooth Headset HS-2000BT
In addition to noise cancellation and a comfortable design, this device features both Active Noise Cancellation and Environmental Noise Cancellation and high-quality stereo sound. It works with all unified communications platforms and has a plug-and-play headset, which can run for 20 hours, that seamlessly connects to Macs and PCs. There are also conveniently located earcup controls for answering and ending controls, turning the volume up or down, and muting calls.
Jabra Evolve 40
This on-the-ear headset is built for excellent sound quality and productivity, featuring a “busy light” that automatically turns on during a call. Also, the device’s 3.5-millimeter jack allows you to connect your headset to your personal device, such as a tablet or smartphone. In addition, the headset offers a USB connector for even more flexibility, and all-day comfort is provided by leather-feel cushions. What’s more, the set works with all leading UC platforms.
The Tomato.ai Solution
As you can see, there’s no shortage of top-shelf headsets on the market. The problem is that even the top devices can’t eliminate all the various noises around the wearer. In call centers, such noises can be distracting and annoying and can negatively affect the customer experience. To compound matters, many offshore call center representatives have accents that can make them difficult to understand.
That’s where we come in.
Tomato.ai employs cutting-edge generative AI technology to generate someone’s voice sans any of the noises around them. Whether the noise is other speakers, loud music, kids or pets, or something else, our denoising solution has been shown to de-noise more effectively than other popular solutions.
Our system removes noises on both sides of a call — the agent’s and the caller’s. It installs quickly on a PC and works with any meeting app and VOIP provider with nearly no added latency.
This industry-changing de-noising technology is in addition to our revolutionary solution that modifies agents’ accents, making them sound more like the listener, while retaining some elements of each agent’s original accent.
Together, Tomato.ai can improve the customer and agent experience, leading to better-performing call centers.