Extremely noisy, call centers are notoriously boisterous environments in which it can be a challenge to hear or be heard clearly. For this reason, agents commonly use noise canceling headsets to keep background noise at bay. With that in mind, here’s what to look for in the best noise-canceling headsets for call center agents, along with a selection of the top-ranked models.
What are Headsets?
Headsets permit users to communicate with others and listen to audio while keeping their hands free. In other words, the device lets you, using a combination of earphones (or speakers) and a mic, listen to audio and communicate with others.
The equipment is used in a variety of ways, including in gaming and videoconferencing. The sets also let call center agents speak with callers while typing info into their computer.
How Do Headsets Work?
Generally, headsets convert electrical signals into sound waves that are heard via the earphones. The mic picks up the wearer’s voice and changes it into electrical signals that are transmittable to the recipient.
Attributes of Top-Ranked Headsets
Beyond all-important active and passive noise-canceling technology, there are certain features and characteristics that are common to top-ranked headsets. Those include:
Lightweight comfort
All-day comfort is a necessity, particularly for those who wear the devices for work or extended periods.
Fast and easy setup
You should be able to connect your wireless headset in minutes via Bluetooth or USB.
Platform compatibility
Your equipment should work with all leading meeting platforms.
Easy portability
Your headset should be easily foldable and toted, preferably in its own pouch.
Quality speakers
You should be able to clearly hear every word of every conversation.
Sufficient range
Your device’s wireless range should allow for freedom of movement.
Long battery life
You shouldn’t have to worry about your power going out, a condition also known as range anxiety, during a conversation or meeting.
Touch controls
For better and simpler device control, you should be able to quickly and seamlessly answer phone calls and more,
Integrated “busy” lights
These are designed to minimize interruptions by colleagues.
Easy earcup controls
Your device should have conveniently located earcup controls for answering as well as ending calls.
Prioritizing Call Center AI Solutions
Framework call center leaders can use to prioritize which AI solutions to implement first
Top-Ranked Headset Models
Our experts at Tomato.ai have identified the top headsets for call center agents in 2025.
Jabra Evolve2 40
Pros: Good sound quality, versatile connectivity, comfortable on-the-ear design.
Cons: Hardwired, so they can limit mobility, microphone boom arm doesn’t adjust easily.
Price: $121.00
Plantronics EncorePro HW520
Pros: Lightweight, reliable sound quality, acoustic protection.
Cons: Limited to desk phones, no wireless option.
Price: $80.00
Jabra Engage 50 Mark II
Pros: Crystal-clear microphone, excellent in noisy environments.
Cons: Comparatively higher price.
Price: $131.00
Jabra BIZ 2400 II QD Duo NC
Pros: Lightweight, rotatable microphone boom, surgical steel durability.
Cons: No inline controls, limited mobility due to corded design, more expensive price tag.
Price: $253.00
Logitech H540
Pros: Adjustable comfort, good noise cancellation at a low price.
Cons: Not ideal for very noisy environments.
Price: $34.99
Sennheiser SC60 USB ML
Pros: Affordable, lightweight, ActiveGard technology for hearing protection.
Cons: Basic build quality.
Price: $75.95
Mpow 071 USB Headset Pros
Pros: Budget-friendly, decent noise cancellation for its price range.
Cons: Less durable plastic build.
Price: $49.99
The Tomato.ai Solution
As you can see, there’s no shortage of top-shelf headsets on the market. The problem is that even the top devices can’t eliminate all the various noises around the wearer. In call centers, such noises can be distracting and annoying and can negatively affect the customer experience. To compound matters, many offshore call center representatives have accents that can make them difficult to understand.
That’s where we come in.
Tomato.ai employs cutting-edge generative AI technology to generate someone’s voice sans any of the noises around them. Whether the noise is other speakers, loud music, kids or pets, or something else, our denoising solution has been shown to de-noise more effectively than other popular solutions.
Our system removes noises on both sides of a call — the agent’s and the caller’s. It installs quickly on a PC and works with any meeting app and VOIP provider with nearly no added latency.
This industry-changing de-noising technology is in addition to our revolutionary solution that modifies agents’ accents, making them sound more like the listener, while retaining some elements of each agent’s original accent.
Together, Tomato.ai can improve the customer and agent experience, leading to better-performing call centers.