5 Reasons BPOs Adopting Voice GenAI will Win

5 Reasons BPOs Adopting Voice GenAI will Win

Learn why offshore BPOs that enhance agents’ voices will have a competitive advantage

Author: Ofer Ronen

Category: Call Centers (5)

Psychological Effect of Accents

Psychological Effect of Accents

Author: Ofer Ronen

Learn about how accents develop, and how positive versus negative biases towards certain accents affect interactions

The Top 10 Accents Liked by Americans

The Top 10 Accents Liked by Americans

Author: Ofer Ronen

Learn about the top accents which Americans find favorable, and why they like those accents

Observed Negative Effects of Accents

Observed Negative Effects of Accents

Author: Ofer Ronen

Learn how accents affect comprehension, trust, and efficiency in call centers, backed by compelling research

Will Automation Kill Human Phone Support?

Will Automation Kill Human Phone Support?

Author: Ofer Ronen

With the rise of powerful bots, like ChatGPT, are human phone agents at risk?

5 Ways Call Centers Prioritize Solutions

5 Ways Call Centers Prioritize Solutions

Author: Ofer Ronen

Common ways call centers prioritize which solutions to implement next