Unable to Install the PC App

There are a various errors that prevent the PC App from properly installing. Often these issues fall into these categories:

1. Issues validating the License Key
2. Issues with permissions
3. Issues with a missing program

License Key Error

If the License Key used during installation produces an error, then have the manager who shared it check the following:

• On the Accounts tab, make sure to use the copy button to copy the full License Key
• Then confirm that there is an available install left on the license by checking if the Installs count is less than the Seats count
• Then confirm that the firewall has *.tomato.ai on the allow list and that ports 50051 and 8001 are unblocked. This is needed to check the License Key
• Then confirm on the Licenses tab that the license does not have an Expiration Date in the past. Only Admins can view this tab and check this.

Missing Admin Permissions

If while trying to install an Unable to execute error shows.

Then right-click on the installation file, and then select Run as Administrator. If that option does not show then first click on Show More Options and then on Run as Administrator. Next, double-click on the installation file to install.

Missing Program Error

If an installation error mentions a missing DLL, executable, or program, then that file must be installed before the Tomato.ai PC App can be installed.

For example, the error below will show if VCRUNTIME140_1.dll is missing on the PC. To fix this install it first, then follow the PC App Install instructions

Still Stuck? Contact Us

If you need additional help installing the PC App please contact support.